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Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Our return policy is extended to 45 days for any purchases made from November 23 - December 31.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to be able to provide the receipt or proof of purchase. 

How to start a return

Contact us at c@flowandroot.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at c@flowandroot.com.


Prints fulfilled by Pixels.com
Many of our canvas and archival prints are fulfilled by Pixels.com with a 100% money-back guarantee.

Please see full return policy: "If you're not happy with a purchase that you made on Pixels.com, for any reason, you can return it to us within 30 days of the order date.   As soon as it arrives, we'll issue a full refund for the entire purchase price.   Please note - Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality."


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, including all commissioned artwork, including your deposit and all original artwork. If you have any questions on an item prior to placing an order for a commission or original artwork, please contact us at c@flowandroot.com before placing your order.

Please get in touch if you have questions or concerns about your specific item.  
We cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.